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Intervention on BT Service Standards

Mike Kane, Wythenshawe and Sale East
I congratulate the hon. Lady on securing the debate. Does she agree that the trouble is that in 2015, BT reached all its targets as prescribed by Ofcom? Is there perhaps something wrong with the targets prescribed by Ofcom and not just with BT?

Caroline Nokes
The hon. Gentleman’s point is very important, and actually, we want the targets to be much higher. We live in a world where consumer demands are getting greater by the day. We expect incredibly high levels of customer service, and companies such as BT should be able to respond to that and have stretch targets to make sure that they are delivering the sort of communication services that we can reasonably expect in the 21st century.


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